Digital Darkroom

FAQ’s

Frequently Asked Questions 

Our frequently asked questions (FAQs) are done by categories of the products we sell. If we haven’t answered your question here, please fill out the question submit form below and we will answer it ASAP, or of course you can email or phone us. 

Photo Montages

How Long Does It Take To Make

After receiving the photos, text (if any) and 50% deposit it normally takes 7-10 working days to do the design.  We then must receive the 50% balance to send it to print which normally takes 4-5 working days.  We do offer a quick turnaround service which depending on how busy we are may or may not incur an extra fee.

Australia Post delivery time has to be added to this - See freight cost and delivery time question.

These delivery times are approximate and could be longer if we have a lot of orders at the time.

Do I Get A Proof

Yes, after we complete the design we email a proof through for you to OK.  If there is any changes to be made we make them and email through another proof for your OK.

Does It Cost Extra To Get The Design Adjusted After The Proof

All minor adjustments are done as part of the price.  The only time there is any extra cost is if you want to change the design majorly, or want to add new photos afterwards.  This extra cost has never happened yet.

How Do I Pay

We accept Cash, Eft, Money Order or PayPal.  Obviously the easiest & cheapest way is either Cash or Eft, if paying Eft we will advise our bank details when required.  If paying by Money Order we have to wait to receive it to start on your design.  PayPal is a safe way to pay over the internet using Visa or Mastercard.  If paying by Paypal we charge the fees that PayPal charge us to process the payment which is 2.5%.

For orders over $100 we require 50% deposit prior to us starting work, with the other 50% due after you see the proof but prior to us sending the job to print.

If any orders are under $100 we require payment in full prior to beginning any work.

Photo Restorations

How Do I Pay

We accept Cash, Eft, Money Order or PayPal.  Obviously the easiest & cheapest way is either Cash or Eft, if paying Eft we will advise our bank details when required.  If paying by Money Order we have to wait to receive it to start on your design.  PayPal is a safe way to pay over the internet using Visa or Mastercard.  If paying by Paypal we charge the fees that PayPal charge us to process the payment which is 2.5%.

For orders over $100 we require 50% deposit prior to us starting work, with the other 50% due after you see the proof but prior to us sending the job to print.

If any orders are under $100 we require payment in full prior to beginning any work.

How Do You Restore Photos

The process begins with the scanning of the original photograph, negative or slide to create a high-resolution digital photo master that is then used for the restoration itself. This ensures that your original photo is returned to you completely unaltered. The finished restoration can be provided to you as a print or on CD.  In most cases we can also enlarge or reduce the original photo if required.  You will be provided with an estimate of the approximate cost and time needed to complete the restoration before the process begins.

Our restoration service is for the general home owner and not for valuable artefacts or photographs as you would find in a museum, these should be done by a professional conservator.

How Long Does A Restoration Take

Most restorations will take 3 to 6 working days. Restorations in the severe category will usually take longer.

A rush service is available upon request, an extra cost may be applicable.

How Do I Send The Photos

You can send your photograph by electronic image transfer, Email or by mail . We recommend the first or second methods for faster results.  Go to our Online Enquiry Form and download your photo or follow the instructions below.

1) Electronic Image Transfer

The first step is to scan your photo. When scanning your photo it is best to scan at 300dpi, for example, to be able to print a 5" x 7" or 8" x 10" photograph, you should scan and save the image with at least a resolution of 300 DPI, also if possible, enlarge the photo when scanning so the longer side of the photograph is 3000 pixels and the shorter side is proportional to that.  Save the file in a JPEG or TIFF format. We can work with many file types but the two mentioned are usually the most commonly available to the home user.

If you are unable to do the scanning yourself I recommend going to people such as Officeworks or your local Copy Centre or maybe a friend who has a good quality scanner.

Once the photo is on your computer go to our Online Enquiry Form.  Completely fill in the requested information, choose Photo Restoration/Manipulation, fill out any special instructions then press the submit button.  Once the form success sign comes up on the screen there is a link to download your photo to us.  Once you are on the photo download page you can upload your photo by searching for the file on your computer, and pressing the submit button.  You will automatically receive an email confirmation that the form was transmitted and we will contact you shortly.

2) By Email

If your file is small enough to send by email you can do this.  With the email servers and broadband internet now, a file size of up to 9mb is normally OK for me to receive.  It is sometimes believed that if you send them by email you can get noise through the lines which can affect the image quality, I am unsure if this is true or not as I have never seen the original to compare it to the emailed photo, so it may be best to choose electronic or mail methods.

2) By Mail

Step #1 Place your photo between 2 pieces of cardboard (cut slightly larger than the image) and tape the edges of the cardboard.
Step #2 Print your name and return address on the cardboard covering just in case it becomes separated from the outer envelope. 
Step #3 Use a Photo Mailer or a box. Make sure you include your name, phone number, address, email address and any special instructions you would like carried out. Put this information in the Mailer. 
Step #4  Make sure you seal the envelope securely and write, "Photographs DO NOT BEND" on the cover. 
Step #5 Write our address on the front and your name and address on the back and send to-

Digital Darkroom
7 Brushbox Drive
Ulladulla  NSW  2539

Step #6 Send by Australia Post using their Registered Post product with tracking that way you can always know where it is.  We have never had a parcel misplaced by Australia Post yet.

Websites

Hosting Security

Our hosting is provided by a 3rd party business who specialises in website hosting. We support this business as they are privately owned, big enough to ensure your website & data is kept live & backed up, but also small enough they can help quickly if needed, and most of the time by the owners.

How Quick Can You Design A Website

This is difficult to answer as during a website design there is normally a few changes you make along the way, and it depends on the quality of information & pictures given for the site. If everything flowed smoothly you would expect a day per page, but if we need to do research for pictures, deal with other hosting providers & you make a lot of changes as we go, it could be as long as 3-4 days per page.  Given this, the average would be 2 days per page, so a 5 page site would take approx. 10 days To complete.

How Do I Pay

We accept Cash, Eft, Money Order or PayPal.  Obviously the easiest & cheapest way is either Cash or Eft, if paying Eft we will advise our bank details when required.  If paying by Money Order we have to wait to receive it to start on your design.  PayPal is a safe way to pay over the internet using Visa or Mastercard.  If paying by Paypal we charge the fees that PayPal charge us to process the payment which is 2.5%.

For orders over $100 we require 50% deposit prior to us starting work, with the other 50% due after you see the proof but prior to us sending the job to print.

If any orders are under $100 we require payment in full prior to beginning any work.

Question Submission